The Sales Managers at The Royal Portfolio are responsible for developing and maintaining global sales and industry relationships, in order to drive increased business to our properties. This ensures that we can continue to deliver on our company purpose, which is “to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Sales & Lead generation – Regular meetings, product training, site visits and educationals with travel trade partners. Continually look for opportunities to bring in new business and grow the current client base. Look for ways to collaborate with partners in the luxury space, thereby expanding the company’s reach and exposure.
• Marketing, Reservations and Revenue Strategy – Collaborate with marketing, communications, reservations and revenue teams to maximise occupancy and yield.
• Reporting – Regular reporting on sales activity, feedback, enquiries, conversions, questions and concerns. Keeping the CRM up to date. Constant research on market intelligence.
• Communication – Ensure comprehensive communication with clients to ensure all of their queries are addressed accurately and timeously.
• Travel & Trade shows – Travel locally and internationally, representing the company in agency offices and at local & international travel shows.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• At least 5 years’ experience in a Sales Manager position in Hospitality or Inbound Tourism, in the luxury market.
• Proven track record and strong, existing relationships with international Agents and Operators 
• A sound understanding of luxury hospitality brands and their offerings.
• Well mannered, self-motivated, positive and eager to learn.
• Sophisticated communication skills – written and verbal.
• Highly responsive and efficient.
• A flexible approach to working hours, bearing in mind global time differences.
• Ability to travel for extended periods (business meetings, trade shows, educationals, etc).
• Previous International travel experience and travel trade show experience is a must.
• A tertiary qualification in Marketing/ Business Management/ Hospitality or a related field is a distinct advantage.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

The main purpose of the Duty Manager at The Silo Hotel is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure complete guest interaction and satisfaction.
• Be the point of contact for guests and anticipate and cater for their needs.
• Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.
• Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.
• In the absence of the General Managers, be the Senior Manager and point of contact at the hotel.
• Ensuring that all decisions are made with Company's interest first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.
• Monitor health and safety throughout the hotel.
• Guide site inspections and guests around the property.
• Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.

REQUIREMENTS & QUALIFICATIONS

• 5 years’ Experience in a luxury 5* establishment (Required)
• 3 years’ Room Division Experience (Preferred)
• 3 years’ Food & Beverage Experience (Preferred)
• 3 years’ Housekeeping Experience (Preferred)
• 5 years’ Hotel Management Experience (Required)
• Diploma in Hospitality (Required)
• Strong English verbal and written communication skills
• International Language (Preferred)
• Systems - Micros (POS), Opera (PMS), Microsoft Office

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring the highest levels of guest satisfaction.
• Constant effective communication with Managers, Supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain security of system.
• Follow the correct cash up and management of bills and in room accounts, incl cash and credit card transactions.
• Prepare reports for Food & Beverage Manager.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the Floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge.
• Prepare weekly staff rosters.
• Conduct service briefings.
• Ensure all Food & Beverage staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’.
• Monitor all staff closely to identify any transgressions throughout service so that these can be addressed immediately and training needs updated.
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests for training purposes.
• Monitor staff breaks and general time keeping.

REQUIREMENTS & QUALIFICATIONS

• Diploma in Hospitality Management is a specific advantage
• Minimum 3 years’ experience in a luxury hotel & restaurant environment in a Managerial role
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook and Teams 
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work shifts, day and night, including weekends and holidays.
• Very strong ability to communicate, read and write in English is essential, additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.