The Silo Hotel is seeking a dynamic and experienced HR Manager to oversee all people-related policies, practices, and procedures, ensuring they are efficiently, accurately, and consistently implemented. As a key member of the Management Team, this role is instrumental in fostering a high-performance culture while ensuring legal compliance and employee well-being.

The HR Manager will support the hotel’s leadership in delivering a people strategy that aligns with The Royal Portfolio’s Vision, Purpose, and Values: “To give our guests a complete experience and a perfect stay.”

This is a unique opportunity to contribute to the success of a world-class, luxury hospitality brand by nurturing a positive and engaged workforce.

MAIN DUTIES AND RESPONSIBILITIES

• Strategic HR Leadership & Compliance
• Employee Relations & Culture Development
• Ensure all employees embrace and reflect the company’s Purpose, Values, and Vision.
• Contribute as part of the hotel's executive committee to delivering a 5-star luxury hospitality experience aligned with company values.
• Lead and implement HR strategies, policies, and processes in line with The Royal Portfolio’s group-wide HR vision.
• Ensure legal compliance with all labor laws and employment regulations.
• Support Heads of Departments in managing their teams effectively, providing guidance on employee relations and performance management.
• Contribute to group-wide HR strategy and continuous improvement initiatives.
• Talent Acquisition, recruiting & Workforce Planning
• Oversee recruitment, selection, and onboarding to ensure top-tier talent acquisition.
• Ensure accurate job profiles and organizational reporting structures are maintained.
• Drive diversity and inclusion initiatives within the workforce.
• Identify teams or departments requiring additional support, coaching, or engagement to improve relationships, morale, and productivity.
• Work closely with The Royal Portfolio’s IR Generalist to manage disciplinary processes, grievances, and performance management fairly and consistently.
• Learning & Development, Encourage and oversee learning & development programs,
• Track and maintain training records to support employee growth and compliance.
• HR Operations & Payroll Administration
• Oversee payroll administration, ensuring accuracy and efficiency in processing salaries, benefits, commissions, gratuities, and statutory deductions.
• Ensure HR documentation, procedures, and audits are up to date and accessible.
• Employee Engagement & Development - Ensure that the BHAG (big hairy audacious goal) measurements for staff engagement and development are met.
• Implement and promote wellness initiatives, team-building activities, and social events to enhance employee engagement.
• Monitor and improve employee satisfaction, retention, and well-being.
• Be actively involved in innovation throughout the property.

Key Performance Indicators (KPIs)

Talent Acquisition & Retention

• Voluntary Termination Rate,
• Hiring Process Satisfaction Rate,
• Time to Hire,
• Diversity Metrics,
• Turnover Rate for High Performers

Employee Experience & Engagement

• Employee engagement Survey Numbers,
• Net Promoter Score, (Indeed)
• Exit Interview Feedback,
• Learning & Development Score

Performance Management

• Job Criteria Match for New Hires
• Internal Promotion Rate,
• Payroll Accuracy,
• Productivity Metrics

Compensation & Benefits

• Salary Competitiveness,
• Employee Benefits Satisfaction,
• HR Initiatives

Strategic HR Impact

• Alignment with Property goals with Group goals,
• Continuous Improvement Initiatives,
• Compliance with Labour Regulations
• Compliance with hiring foreign staff and regulations

Technical & Functional Competencies

• Minimum 5 years’ experience in an HR Management role, preferably within the hospitality industry.
• Degree in HR, Industrial/Organizational Psychology, or a related field (Hospitality, Psychology, Education or Law background advantageous).
• Strong knowledge of South African labor laws (BCEA & LRA) and disciplinary procedures.
• Experience with HR systems (e.g., Sage, Connect Teams, Ditto) and Microsoft 365 tools.
• Analytical mindset with data-driven decision-making skills.
• Strong problem-solving, change management, and conflict resolution abilities.

Leadership & Personal Attributes

• Business partner mindset with a strategic and solutions-oriented focus
• Strong coaching and mentoring skills to develop teams.
• Ability to inspire and foster a positive, high-energy work environment. (Energy, Energize, Edge, Execute, EQ )
• Strong collaboration and relationship-building skills.
• Ability to navigate complexity, make sound decisions, and lead with integrity.
• Excellent communication and interpersonal skills.
• Highly organized, proactive, and adaptable.
  

Additional Requirements

• Must be Cape Town based and work on property daily, with an easy commute to the V&A Waterfront.
• South African citizenship is advantageous; a valid work permit is required for non-citizens.
• Pre-employment polygraph testing is a condition of employment.
• Cultural fit within The Royal Portfolio is essential.

Why Join The Silo Hotel?

At The Silo Hotel, we believe in enriching lives through luxury travel - not just for our guests, but for our employees as well. As HR Manager, you will be at the heart of our organization, shaping an engaged, high-performing, and values-driven team.

If you are an experienced HR leader with a passion for people and hospitality, we invite you to apply and become part of our world-class team.

The Cost Controller at The Silo Hotel is responsible for managing the pricing structure and stock management systems at the hotel, in order to improve profitability within the Food & Beverage Department. This is an important role in The Royal Portfolio's Finance & Inventory teams, based on site at The Silo Hotel in Cape Town's V&A Waterfront. Striking the balance between being financially sustainable, but also ensuring that the hotel delivers on The Royal Portfolio's purpose, which is "to give our guests a complete experience and a perfect stay."

MAIN DUTIES & RESPONSIBILITIES

• Generate month end stock reports from Procure
• Price negotiations with suppliers – ensuring best quality for best price
• Analyse recipes for both food and beverage and determine cost per portion
• Test recipes to ensure recorded recipes in the system are accurate and plating is being upheld
• Work closely with HODs to improve the movement and accurate recording of stock within the hotel

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Tertiary qualification in business, finance or hospitality would be a distinct advantage
• 2 years' experience in a similar role in a 4- or 5-star hotel environment
• Computer literacy – MS Office/ Teams environment, Excel, MyInventory or Procure or Materials Control
• Good verbal and oral communication
• Ability to work unsupervised and under pressure
• Good time management skills
• Attention to detail
• Integrity, diligence, initiative, confidence
• Eagerness to learn and grow, adaptability

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Maintenance Technician at The Silo Hotel works closely with the Maintenance Manager to ensure that all hotel Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that the hotel meets the purpose of The Royal Portfolio, which is “to give our guests a complete experience and a perfect stay.”

MAIN DUTIES & RESPONSIBILITIES

• To ensure that the day-to-day operations of the maintenance department are carried out according to the standards of the company and as specified by senior management
• Conduct maintenance checks in all arrival rooms according to the maintenance check list.
• Check public areas thoroughly for any maintenance issues.
• Ensure that all hotel equipment needing attention is checked and is functioning properly.
• Ensure that necessary maintenance stock levels are maintained.
• Receive and check all maintenance orders that get delivered to make sure they are accurate.
• Report any breakages or problems to management and the maintenance manager immediately.
• Make sure a complete and thorough hand over is written and verbally communicated every morning and afternoon.
• Ensuring a secure and safe working environment in the maintenance department and the rest of the hotel at all times.
• Make sure new staff understand their jobs and assist them if they need help.
• Lead by example with appearance and personal hygiene and to ensure that all maintenance staff on shift look neat and professional in their respective uniforms.
• Communicate with all other operating departments, particularly; F&B, FO, and Kitchen to ensure that they are informed of any all matters that concern them.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• At least 2 years' experience in a luxury hotel environment
• Must have worked in maintenance previously
• Must have Electrical Experience
• Must have HVAC experience
• Be very well presented, professional, enthusiastic and energetic
• Must have good communication skills in English (verbal, written and reading)
• Punctual, reliable, mature
• Pro-active, gets things done
• Must be a team player, have respect for fellow colleagues
• Positive attitude and highly responsive
• Team player
• Must understand and live our Purpose and Value Statement of The Royal Portfolio

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.