The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay.

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo Hotel.
• Provide guests with information about attractions, facilities, services and activities around Cape Town.
• Arrange events, excursions, transportation etc. upon request from our guests.
• To ensure that all standards and procedures are fully known and followed.
• Stay current and up to date with all hotel services as well as daily VIP requests and special events.
• Welcoming all Guests upon arrival; Engaging with them throughout their stay; Escorting departing guests to the door on their last day.
• Dealing with Guest queries and arranging assistance where necessary.
• Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
• Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
• Operate Dineplan to make and update dining reservations for all outlets. Capture guest details correctly and ensure confirmations are sent.
• Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
• Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Candidates with a Diploma in Hospitality Management will be given preference
• 1+ years’ experience in Guest Relations / Guests Service experience in a 5* Environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
• Strong organizational skills and ability to multitask
• Presentable and well groomed
• Top knowledge of The Silo Hotel, our Guests, Cape Town and surrounding areas
• Ability to work long hours, day and night, including weekends and holidays
• Ability to work accurately under pressure
• Exceptional verbal and written communication skills in English are essential; additional languages are a plus
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travel experience will be advantageous
• Own transport a plus

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Porters at La Residence are a vital part of our guests' experience during their time with us. From assisting with luggage during arrivals and departures, to ensuring all equipment, outdoor furniture and fireplaces are ready to be enjoyed, the Porters play a big role in ensuring that we live up to the purpose of the company, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Meet and greet guests in order to collect and deliver luggage on arrival and departure.
• Offer valet services to our guests.
• Maintain activity equipment (bicycles etc.) with the aid of our Tour Guides.
• Monitor and service pool area – putting out pool loungers, cushions, umbrellas lanterns etc.
• Replace firewood stocks and assist to clean out fireplaces.
• Assist with any transportation requirements on property and to and from the surrounding areas.
• Assist with Housemen duties.
• Understand, live and breathe the Purpose and Values statement of the company.

REQUIREMENTS & QUALIFICATIONS

• Must have at least 2 years’ experience in a 5* Hotel environment.
• Ability to multitask and with excellent time-management.
• Proven job reliability, diligence, dedication and attention to detail.
• Ability to communicate well in English, both verbal and written.
• Valid driver’s license.
• High school diploma or relevant qualification required.
• Must be flexible and willing to work shifts, nights, weekends and public holidays.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

The Housekeeping Supervisor at The Silo Hotel is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that The Silo Hotel, as part of The Royal Portfolio, can live up to our purpose, which is "to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES:

• Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department
• Know the Housekeeping standard operating procedures
• Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms, public areas, storerooms and ensure adherence to these
• Assist in completing Room Attendant work sheet in the absence of the Manager
• Co-ordinate with the Front Office on releasing of rooms and special guest requests
• Check all the rooms you open in the morning for any problems, missing items and stock and report to the Manager or Duty Manager immediately
• Make sure all maintenance issues in public areas are communicated to management or the Maintenance Manager immediately
• Make sure you collect and return guest laundry according to standard operating housekeeping procedures
• Ensure detailed handovers to the next shift
• In days of low occupancy deep clean rooms and public areas
• Assist in stock take and recording any breakages
• Assist Housekeeping Manager with disciplinary procedures
• Ensure training needs are communicated to management, and that training registers are completed for all staff training given

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Must have at least 5 years’ experience in a 5* Hotel Housekeeping environment
• Solid understanding of hotel linen and guest laundry processes/ procedures
• Strong administrative skills
• Computer literate (Word, Excel, Outlook)
• Demonstrated excellent written and verbal communication skills in English and Xhosa
• Ability to multitask and manage own time and workload
• Proven job reliability, diligence and dedication
• Strong attention to detail
• Must be flexible with working nights, weekends, and holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.